Privacy Policy
Last updated: December 2024
1. Introduction
Zavia Therapy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address when you submit our contact form or self-assessment quiz.
- Quiz Responses: Your answers to our self-assessment questions to help us understand your needs.
- Technical Data: Browser type, IP address, and website usage data collected automatically.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and contact requests
- Provide personalized feedback based on your self-assessment
- Schedule and manage therapy sessions
- Improve our website and services
- Comply with legal obligations
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorized personnel only.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions and quiz responses are retained for up to 2 years unless you request deletion.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
7. Third-Party Services
We may use third-party services to help operate our website and deliver our services. These include email delivery services and hosting providers. These services are bound by their own privacy policies and data protection agreements.
8. Confidentiality in Therapy
As a registered therapist, I am bound by professional codes of ethics regarding confidentiality. Information shared during therapy sessions is kept strictly confidential, except where disclosure is required by law or where there is a risk of harm.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.