Terms of Service
Last updated: December 2024
1. Introduction
These Terms of Service govern your use of the Zavia Therapy website and services provided by Iqra Humayyon. By accessing our website or using our services, you agree to be bound by these terms.
2. Services
Zavia Therapy provides integrative humanistic psychotherapy and counselling services. Sessions are available in-person at our London locations and online via secure video conferencing platforms.
3. Booking and Appointments
- Sessions are 50 minutes in duration unless otherwise agreed.
- An introductory session is recommended before commencing regular therapy.
- Appointment times are confirmed upon booking and payment.
- Regular session times are agreed between therapist and client.
4. Cancellation Policy
We require a minimum of 24 hours notice for cancellations. Sessions cancelled with less than 24 hours notice may be charged in full. This policy exists because your appointment time is reserved exclusively for you.
5. Payment
- Payment is due at the time of booking or before the session.
- We accept bank transfer and other agreed payment methods.
- Session fees will be discussed during the introductory session.
6. Confidentiality
As a registered therapist with UKCP, BACP, and NCPS, I adhere to strict professional codes of ethics regarding confidentiality. All information shared in therapy is confidential, with the following exceptions:
- Where there is a risk of harm to yourself or others
- Where disclosure is required by law
- Where professional supervision is required (anonymized)
7. Professional Boundaries
The therapeutic relationship is a professional one. To maintain the integrity of therapy, social contact outside of sessions is not appropriate. This includes social media connections and attending the same social events.
8. Online Therapy
For online sessions, you are responsible for ensuring you have:
- A private, quiet space where you will not be interrupted
- A stable internet connection
- A device with working camera and microphone
Technical difficulties may occasionally occur. If we are unable to connect, please contact me and we will reschedule at no additional cost.
9. Self-Assessment Quiz
The self-assessment quiz on our website is for informational purposes only and does not constitute a diagnosis or professional advice. It is designed to help you reflect on your experiences and is not a substitute for professional assessment.
10. Limitation of Liability
While I am committed to providing the highest quality of care, therapy outcomes cannot be guaranteed. Therapy is a collaborative process and success depends on your engagement and commitment to the process.
11. Complaints
If you have any concerns about the service you have received, please raise them with me directly in the first instance. If the matter cannot be resolved, you may contact my professional bodies (UKCP, BACP, or NCPS).
12. Contact
For any questions regarding these terms, please contact:
13. Changes to Terms
We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.